1. Service Cancellation Protocol
To maintain elite operational planning and the motivation of our G9SMen and G9SWomen, cancellations are governed by the specific terms defined in each client service contract.
- Notice Period: Contract terminations require a formal notice period (typically 30 to 60 days) to allow for tactical redeployment and statutory finalization.
- Formal Request: All cancellation requests must be submitted through our Single Window interface or via official communication to our Jamkhandi Head Office.
- Final Settlement: A performance review and security audit will be conducted at the end of the notice period to finalize all pending dues.
Statutory Protection: Cancellation settlements must ensure all statutory dues for deployed personnel (EPF, ESIC, and Professional Tax) are fully cleared to maintain employee welfare.
2. Refund Eligibility & Processing
Refunds are processed strictly based on verified data from our 24x7 Command & Control logs and Monthly MIS Reports.
- Overpayments: Verified overpayments identified during a security audit or inspection will be adjusted against future invoices or refunded via secure digital technology.
- Unrendered Services: In emergency eventualities where services could not be rendered, refunds will be calculated based on the consistent security updates logged in our tactical process.
- Timeline: Verified refund requests are typically processed within 15 to 30 business days following the final performance review.
3. Confidentiality and Disputes
In alignment with our 100% Confidentiality mandate, all financial resolution data is handled with ethical integrity. Disputes regarding refunds should be directed to our Grievance Redressal unit for clear and transparent resolution.
Effective Since: 2015 | Managing Director: Balappa B Teli
Current Revision: January 28, 2026